case study
GoodNeighbors
Timeline
I March 2021 - May 2021
Role
I Lead UX designer
Zillow
Trulia
Redfin
Realtor.com
Strength
Trulia's property detail page is well-organized with intuitive icons and tabs, ensuring easy navigation and access to key information.
Realtor.com's landing page clearly distinguishes between buying, renting, and selling for easy navigation.
Weaknesses
Zillow's UX is hindered by outdated illustrations, an uninviting color scheme, and a cluttered, inconsistent property detail page.
Redfine's primary red color feels alarming, and the clean interface lacks a warm, inviting feel.
Opportunities
Refine Trulia's landing page by using more engaging visuals and simplifying the content for a cleaner, more focused user experience.
Refine Redfin's colors and overall feel to be more friendly and engaging, adding unique elements to differentiate it from other apps and move beyond its traditional, plain look.
Threats
Redfin is cleaner and more organized than Realtor.com, while Trulia offers more engaging interaction.
Trulia has a modern look, Realtor.com features an organized property detail page, and Redfin's dashboard is both organized and user-friendly.
“a tech savvy multitasker”
Kindra
35 / Married with 2 kids / Software Developer / NYC
Behaviors
Does everything through her iPhone including shopping, food delivery and scheduling for her kids.
Challenges
Always on the go with work and kids, she needs a quick, efficient way to browse listings due to her busy schedule.
Needs / Goals
Living in NYC with her husband and two kids, she seeks a long-term home in the suburbs—a safe neighborhood with good schools—requiring an efficient way to filter, browse, and save properties tailored to her needs.
kandra’s Objective
As a user, I want to be able to search and filter properties,
so that I can find good matches based on my needs.
primary button
secondary button
Selector
search field
text field


date picker



label


switch


checkbox

card
chart
Intro Screen
onboarding
list view
map view
tablet
desktop
Thank you for watching